Frequently Asked Questions
Everything you need to know about our pricing
Merchant signup is currently available in Ghana. Nigeria, South Africa, Kenya are coming soon.
Business in Ghana: GHS 60/month or GHS 650/year, billed annually. Up to 50 products, 1 store, 5 images per product, custom domain. Business+ in Ghana: GHS 150/month or GHS 1500/year, billed annually. Unlimited products, 3 stores, 8 images per product, custom domain.
Subscriptions can be paid through Paystack using Mobile Money or Visa and Mastercard. In Ghana, Mobile Money includes MTN MoMo, Telecel Cash and AirtelTigo Money. Mobile Money subscriptions require manual renewal; card subscriptions renew automatically. Monthly and yearly billing are available.
Check the phone number registered with your bank, wait 1–2 minutes, and check SMS filters. Try another card or ask your bank to enable online transactions. For help, email support@strawlo.com.
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to the new features. If you downgrade, the change will take effect at the start of your next billing cycle.
Yes, you can cancel at any time. Your store remains active until the end of your current billing period, and you won't be charged again.
We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact support@strawlo.com for a full refund.
Strawlo does not take a commission on sales. Payment processor fees still apply. In Ghana, the standard local Paystack processing fee is 1.95%. Rates can differ by country and payment type; confirm applicable fees with Paystack.
Yes, both plans support custom domains. Connect a domain you own, or buy one inside Strawlo. Domain registration is a separate purchase.