Frequently Asked Questions
Everything you need to know about our pricing
We accept two payment methods through our secure payment processor Paystack:
- Mobile Money — MTN MoMo, Telecel Cash (Formerly Vodafone), AirtelTigo Money. Mobile Money subscriptions require manual renewal (monthly or yearly depending on your plan).
- Card Payment — Visa and Mastercard. Card subscriptions automatically renew based on your billing cycle.
We offer both monthly and yearly billing. Save up to 17% with yearly plans!
If you're not receiving the OTP (One-Time Password) from your bank, try these steps:
- Check your phone number — Ensure the phone number registered with your bank is correct and active
- Wait a moment — Bank SMS can sometimes be delayed by 1-2 minutes
- Check SMS filters — Some phones block bank messages as spam
- Try a different card — If one card doesn't work, try another bank's card
- Contact your bank — Ask them to verify your phone number and enable online transactions
Still having issues? Contact our support team and we'll help you get set up.
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to the new features. If you downgrade, the change will take effect at the start of your next billing cycle.
Absolutely! You can cancel your subscription at any time. Your store will remain active until the end of your current billing period, and you won't be charged again.
We offer a 30-day money-back guarantee. If you're not satisfied with Strawlo within the first 30 days of your paid subscription, contact our support team and we'll issue a full refund.
When you make a sale, the payment goes directly to your bank account. Strawlo doesn't take any cut — you keep 100% of your sale minus Paystack's 1.95% processing fee.
Yes — custom domains are available on both the Business and Business+ plans. You can buy a new domain directly inside Strawlo and we connect it for you automatically, or connect a domain you already own.