Using Eko, Your AI Assistant

Eko is Strawlo's built-in AI assistant. Think of it as a helper that knows your whole store (your sales, orders, products, customers and stock) and can answer questions instantly in plain English.

On the Business+ plan, Eko can also do things for you, not just answer questions.

Opening Eko

Click Ask Eko in your dashboard to start a conversation. Eko is also available in the Strawlo iOS app.

Just type your question the way you'd say it out loud. There are no special commands to learn.

What Eko Can Answer (All Paid Plans)

Eko can answer questions about your store at any time, for example:

"How much did I make today?"
"How many orders are pending?"
"Which products are low on stock?"
"Who are my top customers this month?"
"How did sales go last week?"

You get an instant answer pulled from your live store data, with no digging through pages.

Comparisons and trends

Eko can compare any period against the one before it, so you can ask things like:

"How does this month compare to last month?"
"Which products are selling less than they were?"
"What's my conversion rate over the last 90 days?"
"Where are my customers ordering from?"
"Which traffic sources bring the most revenue?"

Products with options

If a product has options like Size or Color, each combination keeps its own price and stock. Eko reads them individually, so "how many Large ones are left?" gets the right answer instead of the total across every size. It also knows your wholesale quantity breaks.

Charts and reports

Ask for a chart and Eko draws one right in the chat:

"Show me my sales for the last 30 days"
"Chart this month against last month"
"Which products bring in the most money?" (a bar chart)
"Which days of the week are busiest?"

On the web dashboard you can download any chart as a spreadsheet (CSV).

Payouts, restocking and customers

Payouts: "When is my next payout?", "How much have I been paid this month?" Only online payments are paid out; cash on delivery and recorded sales you collect yourself.
What to restock: "What should I reorder?" Eko works out how fast each product (and each size or colour) is selling, how many days of stock you have left, and how many to order.
Customer groups: "Who are my returning customers?", "Who hasn't ordered in two months?", "Who bought the black hoodie?", "Customers in Kumasi"

Send Eko a photo

Tap + next to the message box to attach up to 4 photos. Eko can see them. On Business+ it can turn a product photo into a new product (it suggests a name and description, and asks you for the price and stock), add photos to an existing product, or use one as your store banner.

Reviews, payment links and how-to questions

Eko can list your reviews ("Do I have any bad reviews?"), show which payment links are still unpaid, and answer questions about how Strawlo works ("How do I connect my own domain?") from the Strawlo Help Center.

Ask Eko from where you are

In the iOS app, order, product and customer pages have an Ask Eko button. Eko opens with suggestions about that order, product or customer, so you don't have to say which one you mean.

Suggestions from your store

When you open Eko, the suggested questions come from what's happening in your store right now, like orders waiting to ship or carts you can still recover.

Picking up where you left off

If you chatted with Eko in the last 7 days, you can continue that conversation instead of starting over.

Rate Eko's replies

Every reply has a 👍 and a 👎. If an answer is wrong or unhelpful, tap 👎. The Strawlo team reads these every week to make Eko better.

What Eko Can Do For You (Business+)

On Business+, Eko goes beyond answers and can take actions on your behalf. Just tell it what you want:

Update stock or prices: "Set Denim Jeans stock to 25", "The Large ones are down to 3"
Edit a product: "Rename this to Classic Denim Jeans"
Add or change options: "Add an XL", "Also do this one in Red and Blue", "Rename Lrg to Large", "Drop the XL"
Add a product: "Add a black tote bag, GH₵80, 15 in stock"
Set wholesale pricing: "Give a bulk price of GH₵8 each from 12 pieces"
Change many at once: "Take 20% off everything in Dresses", "Mark yesterday's orders dispatched"
Create a payment link: "Create a payment link for GH₵150 for Ama"
Create a discount code: "Make a 10% code called JUNE10 that expires Friday"
Start a flash deal: "Run 15% off these three for 6 hours"
Create a special offer: "Advertise a free tote on orders over GH₵200"
Change an order's status: "Mark order ORD-0042 as dispatched"
Draft a WhatsApp message to a customer
Recover an abandoned cart

Run your store

Record a sale: "Ama paid GH₵200 cash for 2 black hoodies" records the order and takes the items out of stock.
Send an invoice (draft order): "Make a payment link for Kofi: 2 tote bags plus GH₵20 delivery"
Change an order: fix a phone number or address, or add a note, on any order. On pay-on-delivery orders and recorded sales Eko can also change the items, quantities, delivery fee or discount. Orders paid online can't have their items changed, because the customer has already paid.
Edit a customer: "Ama's new number is 024…" updates it across all her orders. "Note that Kojo prefers evening delivery."
Categories (collections): "Make a Summer category with these five dresses", "Move the scarves into Accessories", "Raise prices in Summer by 10%"
Discount codes: create them, and change the amount, end date, usage limit or minimum order.
Delivery options: "Add Kumasi delivery for GH₵40, 2–3 days", "Free delivery on orders over GH₵500"
Writing in bulk: new descriptions for up to 10 products at once, or Google titles and descriptions for up to 20.

Design your store

Eko can change your colours, banner (title, button and photo), announcement bar, About text, refund policy, opening hours, delivery wording, homepage sections, Google title and the welcome offer pop-up. Ask in your own words, like "Make my store feel warmer", "Add a banner announcing free delivery this weekend" or "Write me a refund policy". You see every change on a card before anything goes live, and you can undo it.

Marketing to your customers

Ask Eko to set up a WhatsApp broadcast to a group, like "Message everyone who hasn't ordered in 2 months with 10% off". Eko writes the message and lines up the customers. You then send each one from your own WhatsApp, as with any broadcast.

Automations

Tell Eko what should happen, and when, and it runs by itself from then on:

"Tell me whenever an order over GH₵500 comes in"
"When an order is delivered, email the customer a thank-you" (add "with a 10% off code" if you want to give one)
"When a product sells out, hide it and let me know"
"Notify me when anything drops to 3 left"
"Alert me straight away about any review of 2 stars or fewer"

An automation can start when a new order comes in (you can limit it to big orders, returning customers, pay on delivery or one product), an order is delivered, a product runs low or sells out, a customer leaves a review, or a cart is abandoned. It can notify you, email the customer (with a single-use discount code if you like), add a note to the order, or hide the product.

Eko never adds a discount unless you ask for one, and a "returning customer" rule fires once, on their second order, unless you say every time. To change one, just tell Eko ("Take the discount out of my thank-you email", "Only do it on their 5th order"), or to stop it, "Turn off my thank-you automation".

See, pause or delete your automations in Settings > Automations on the web or in the app. Automations are part of Business+.

What Eko can't do

Eko can't make images, post Stories (it can take one down), send emails or messages outside automations, move money or give refunds.

You're always in control

Quick changes can be undone. Things like a stock or price update show a "Done" card with an Undo button.
Important actions ask first. New products, payment links, discounts, deals, order changes, bulk edits and customer messages show you a confirmation card with all the details. Nothing happens until you tap Confirm.
Confirmed actions can be undone too. If you create a discount or change a batch of orders and change your mind, the card still has an Undo button. Bulk changes undo as one batch.
Bulk edits are capped at 50 products or orders per action, so nothing runs away with your catalogue.
Everything is recorded in your store's action history.
Eko never sends WhatsApp messages itself. It writes the message; you tap "Open WhatsApp" and send it from your own phone.
Photos come from you. Eko only uses photos you attach in the chat.

Frequently Asked Questions

Is Eko available on my plan?

Eko's answers and insights are available on every active Strawlo plan. Eko taking actions for you is a Business+ feature.

What happens if I ask Eko to do something on the Business plan?

Eko will explain how to do it yourself in the dashboard and let you know that action-taking is a Business+ feature.

Can Eko make changes without my permission?

No. Quick changes can always be undone, and sensitive actions (anything involving money, orders, customers, or several items at once) require your confirmation first. Most can still be undone afterwards.

Can Eko add a new size or colour to a product?

Yes. Ask for "add an XL" and it adds that option; ask for "also do this in Red and Blue" and it splits every existing size across the new colours, keeping their stock. A product can have at most two option groups (like Size and Color). Renaming and removing options work the same way, and all of it can be undone.

What happens if I remove an option that customers have already bought?

Eko warns you on the confirmation card and tells you how many past orders are affected, because removing it unlinks that option from those order records. Undo brings the option back but not the order links, so if you just want to stop selling it, set its stock to 0 instead. Eko will suggest exactly that.

Why won't Eko set stock on some products?

Because that product has options like Size or Color. Its stock is just the total of all those options, so setting it directly would be meaningless. Tell Eko which option changed ("we only have 4 Large left") and it updates that one, then recalculates the total for you.

What does Business+ add to Eko?

On every plan, Eko answers questions about your sales, orders, products, customers, payouts, reviews and payment links, draws charts, suggests what to restock, finds customer groups, and explains how Strawlo works. Business+ adds actions (including recording sales, editing orders and customers, store design, delivery options and bulk writing), automations, WhatsApp broadcasts, marketing drafts, memory, the morning briefing and smart alerts, and deeper thinking on harder questions.

Can Eko change the items on an order?

Only on pay-on-delivery orders and sales you recorded, where you handle the money yourself. If a customer paid online, the items can't be changed because they've already paid for them. Eko can still update the address, phone or notes, or you can cancel the order and record a new one, settling any refund with the customer directly.

How long are my Eko conversations kept?

60 days. After that they're deleted automatically. Things you asked Eko to remember on Business+ stay until you ask it to forget them.

Is Eko available in the mobile app?

Yes. Eko works in both the Strawlo web dashboard and the iOS app.

Need Help?

WhatsApp support: Chat with us on WhatsApp
Email us: support@strawlo.com

Using Eko, your AI assistant