Using Eko, Your AI Assistant
Eko is Strawlo's built-in AI assistant. Think of it as a helper that knows your whole store — your sales, orders, products, customers, and stock — and can answer questions instantly in plain English.
On the Business+ plan, Eko can also do things for you, not just answer questions.
Opening Eko
Click Ask Eko in your dashboard to start a conversation. Eko is also available in the Strawlo iOS app.
Just type your question the way you'd say it out loud — there are no special commands to learn.
What Eko Can Answer (All Paid Plans)
Eko can answer questions about your store at any time, for example:
- "How much did I make today?"
- "How many orders are pending?"
- "Which products are low on stock?"
- "Who are my top customers this month?"
- "How did sales go last week?"
You get an instant answer pulled from your live store data — no digging through pages.
Comparisons and trends
Eko can compare any period against the one before it, so you can ask things like:
- "How does this month compare to last month?"
- "Which products are selling less than they were?"
- "What's my conversion rate over the last 90 days?"
- "Where are my customers ordering from?"
- "Which traffic sources bring the most revenue?"
Products with options
If a product has options like Size or Color, each combination keeps its own price and stock. Eko reads them individually, so "how many Large ones are left?" gets the right answer instead of the total across every size. It also knows your wholesale quantity breaks.
What Eko Can Do For You (Business+)
On Business+, Eko goes beyond answers and can take actions on your behalf. Just tell it what you want:
- Update stock or prices — "Set Denim Jeans stock to 25", "The Large ones are down to 3"
- Edit a product — "Rename this to Classic Denim Jeans"
- Add or change options — "Add an XL", "Also do this one in Red and Blue", "Rename Lrg to Large", "Drop the XL"
- Add a product — "Add a black tote bag, GH₵80, 15 in stock"
- Set wholesale pricing — "Give a bulk price of GH₵8 each from 12 pieces"
- Change many at once — "Take 20% off everything in Dresses", "Mark yesterday's orders dispatched"
- Create a payment link — "Create a payment link for GH₵150 for Ama"
- Create a discount code — "Make a 10% code called JUNE10 that expires Friday"
- Start a flash deal — "Run 15% off these three for 6 hours"
- Create a special offer — "Advertise a free tote on orders over GH₵200"
- Change an order's status — "Mark order ORD-0042 as dispatched"
- Draft a WhatsApp message to a customer
- Recover an abandoned cart
You're always in control
- Quick changes can be undone. Things like a stock or price update show a "Done" card with an Undo button.
- Important actions ask first. New products, payment links, discounts, deals, order changes, bulk edits and customer messages show you a confirmation card with all the details — nothing happens until you tap Confirm.
- Confirmed actions can be undone too. If you create a discount or change a batch of orders and change your mind, the card still has an Undo button. Bulk changes undo as one batch.
- Bulk edits are capped at 50 products or orders per action, so nothing runs away with your catalogue.
- Everything is recorded in your store's action history.
- Eko never sends WhatsApp messages itself. It writes the message; you tap "Open WhatsApp" and send it from your own phone.
- Eko can't add photos. When it creates a product for you, add the images yourself in the dashboard afterwards.
Frequently Asked Questions
Is Eko available on my plan?
Eko's answers and insights are available on every active Strawlo plan. Eko taking actions for you is a Business+ feature.
What happens if I ask Eko to do something on the Business plan?
Eko will explain how to do it yourself in the dashboard and let you know that action-taking is a Business+ feature.
Can Eko make changes without my permission?
No. Quick changes can always be undone, and sensitive actions (anything involving money, orders, customers, or several items at once) require your confirmation first — and most can still be undone afterwards.
Can Eko add a new size or colour to a product?
Yes. Ask for "add an XL" and it adds that option; ask for "also do this in Red and Blue" and it splits every existing size across the new colours, keeping their stock. A product can have at most two option groups (like Size and Color). Renaming and removing options work the same way, and all of it can be undone.
What happens if I remove an option that customers have already bought?
Eko warns you on the confirmation card and tells you how many past orders are affected, because removing it unlinks that option from those order records. Undo brings the option back but not the order links, so if you just want to stop selling it, set its stock to 0 instead — Eko will suggest exactly that.
Why won't Eko set stock on some products?
Because that product has options like Size or Color. Its stock is just the total of all those options, so setting it directly would be meaningless. Tell Eko which option changed — "we only have 4 Large left" — and it updates that one, then recalculates the total for you.
Is Eko available in the mobile app?
Yes. Eko works in both the Strawlo web dashboard and the iOS app.
Need Help?
- WhatsApp support — Chat with us on WhatsApp
- Email us — support@strawlo.com