"Where exactly is the customer?"
If you deliver orders yourself or send a rider, you know this problem. A customer types "Spintex Road" or "East Legon" and you're left guessing. You call to ask for landmarks. They say "near the traffic light." Which traffic light? There are twelve.
That ends today. Your store checkout now has a built-in Google Maps address picker. Customers can pinpoint their exact delivery location on a map. And on your side, you get tools to share the address and get directions — right from your dashboard.
The short version
Customers pick their spot on a map at checkout. You see the exact address in your dashboard and can tap one button to get Google Maps directions or share all the delivery details with your rider.
What Your Customers See at Checkout
When a customer reaches the delivery address step, they see a search bar powered by Google Maps. Here's how they can set their location:
Search and select
They start typing their address — "Madina Market", "Osu Oxford Street", "Kumasi Adum" — and see suggestions from Google. They tap the right one and a map appears with a pin on that spot.
Drag the pin
The pin is draggable. If the spot isn't exactly right — maybe the pin landed on the road instead of the building — they just drag it to the right place. The address updates automatically.
Use GPS
On mobile, they can tap "Use my location" and their phone's GPS drops the pin right where they are. No typing needed. This is the fastest way for customers ordering from home.
Type it manually
Some people just want to type. They can tap "Enter manually" and write their address in a simple text field. No map, no fuss. It still works.
The map is clean and simple — no clutter, no distracting labels. Just the pin and the streets. A small text below the map says "Drag the pin to fine-tune your exact location" so customers know they can adjust.
Why this matters
In many areas across Ghana, street addresses are unreliable. "House number 15, Street 7" could be anywhere. But GPS coordinates don't lie. When a customer drops a pin, you know exactly where they are — down to the building.
What You See in Your Dashboard
Every order that was placed using the map has the customer's GPS coordinates saved. This gives you three tools you didn't have before.
Share Delivery Info
This is the big one. Tap Share Delivery Info and your clipboard fills with a ready-to-paste message:
Delivery for Order #ORD-M2K8X
Customer: Kofi Mensah
Phone: +233241234567
Address: 14 Independence Ave, Ridge, Accra
Directions: https://www.google.com/maps/dir/...
Open WhatsApp, paste it, send it to your rider. Done. The rider has the customer's name, phone number, address, and a link that opens Google Maps with turn-by-turn directions to the exact pin. No back-and-forth. No "where again?"
Good to know
Share Delivery Info works in both the quick preview modal (click any order in the list) and the full order detail page. You don't need to open the full page just to share delivery details.
Get Directions
Tap Get Directions and Google Maps opens in a new tab — already set to navigate from your current location to the customer's pin. On your phone, it opens the Google Maps app directly so you can start driving.
This is for when you're doing the delivery yourself. No copying, no pasting. Just tap and go.
Copy Address
Tap Copy Address and just the address text goes to your clipboard — nothing else. This is for when you need to paste the destination into Bolt, Yango, Uber, or any delivery app. Those apps have their own search, so all you need is the address.
Where to Find These Buttons
Quick Preview
Click any order in your orders list. A preview modal slides up with the order summary. If the order has a delivery address, you'll see the Share Delivery Info button right in the quick actions area.
Full Order Page
Open the full order detail and look at the Customer Details card. You'll see all three buttons: Share Delivery Info, Copy Address, Get Directions, and Call.
A Real-World Example
What About Older Orders?
Orders placed before this update don't have GPS coordinates — they only have the address the customer typed. For those orders:
- Share Delivery Info still works. It copies the customer name, phone, and address — just without the directions link.
- Copy Address works as usual.
- Get Directions won't appear (because there are no coordinates to navigate to).
Nothing breaks. New orders just get the extra features automatically.
Frequently Asked Questions
Does this cost me anything?
No. The address picker is included in your Strawlo store. There are no extra fees.
Do I need to set anything up?
No. The address picker is already live on your checkout. Your customers will see it the next time they place an order.
What if my customer doesn't use the map?
They can always tap "Enter manually" and type their address the old way. You'll still see the address in your dashboard — you just won't get the Get Directions button for that order.
Can my rider use the directions link?
Yes. When you share the delivery info on WhatsApp, the directions link opens Google Maps on whoever taps it — you, your rider, anyone. They get turn-by-turn navigation to the customer's pin.
Does the "Use my location" button work everywhere?
It works on any phone or computer with GPS. The customer's browser will ask for permission to access their location. If they allow it, the map jumps to where they are. If they deny it, they can still search or type manually.
What if the pin is in the wrong spot?
GPS can sometimes be a few meters off. That's why the pin is draggable — customers can move it to the exact building or entrance. The text below the map tells them to do this.
It's Already Live
You don't need to turn anything on. The address picker is already running on your store checkout. The Share Delivery Info, Get Directions, and Copy Address buttons are already in your orders dashboard.
The next time a customer places an order, you'll see the difference.
No more "where exactly?"
Your customers pin their location. You get directions. Your rider gets there.
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